Just bought a MindDay subscription but still can’t watch any sessions?
Really sorry about that 😞
Let’s start with the first step: restore your purchase.
- Go to your app settings
- Tap “Restore a purchase” under the “Subscription” section ↩️
Then close and reopen the app 😊
If that doesn’t work, your payment might not have gone through.
Check your inbox for a confirmation email — it could be from the App Store, Play Store, or Paddle. (⚠️ Don’t forget to check your spam folder!)
- No email? The purchase likely didn’t go through — you’ll need to try again 💪
- Got the email? Perfect, the payment was processed. Sometimes your phone just needs a few minutes to update your access (up to 5 minutes max).
💡 Make sure you’re logged into MindDay with the same email address you used for payment — it’s the one that received the confirmation email.
Still not working after 5 minutes?
Send us a message at hello@mindday.com with your user ID and we’ll help you out fast!