You’ve just activated your MindDay free trial but still can’t access the sessions? We’re truly sorry about that 😞
The very first thing you can try is restoring your purchases.
To do this, go to your app settings and click on “Restore purchase” in the “Subscription” section. ↩️
Then restart your app. 😊
If it still doesn’t work, there Are two main reasons :
1️⃣ Your free trial wasn’t successfully activated
To check, look through your emails to see whether you received a confirmation email for your free trial activation. This email may come from the App Store, Play Store, or Paddle. (⚠️ Don’t forget to check your spam folder.)
- If you haven’t received an email, it means the trial activation didn’t go through and you’ll need to try again. 💪
- If you did receive the email, your activation has been successfully processed. In that case, it may take a little time (up to 20 minutes) for your phone to activate your free trial. ⏱
2️⃣ You’re not logged in with the correct MindDay account
Your subscription is linked to the email address used when activating it. You need to log in using that same email address.
For iPhone users: when you activate a subscription using Apple Pay, the account associated with your purchase may sometimes be a private Apple relay email address. To check this, please refer to this page.
If the issue persists beyond 20 minutes, please contact us at hello@mindday.com and include your identification number along with your purchase invoice and order number.