I’ve Been Charged and I’d Like a Refund – FAQ MindDay – Assistance et solutions pour l’application

You’ve been charged but don’t want to keep your subscription? You’re in the right place.

Please read the information below carefully to request a refund.

MindDay is currently available through the App Store, Play Store, and our web platform (Paddle).

These are trusted payment partners who handle your subscription, secure your payment data, and manage billing. 🛡

According to our Terms of Use (available here), refund requests must follow the policies of the store where you subscribed to MindDay.

That’s why you’ll see their names on your bank statement—they process the payment and control refund decisions.

MindDay is not able to issue refunds directly. You’ll need to contact the store where you purchased your subscription.

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To find out which store you used, check the name on your invoice or bank statement.

If you subscribed via the App Store, follow the refund steps here.

If you subscribed via the Play Store, follow the steps here.

If you subscribed via our web platform (Paddle):

Go to this link and enter the same email address you used for your trial.

You’ll receive a message at that address.

Click “Verify and show Purchases” in the email.

Click “Get Help.”

Request a “Refund.”

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Refunds must be requested within 48 hours of the charge. After this time, the store may refuse your request.

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Also, make sure you haven’t accidentally created two accounts using different email addresses. You can check this by looking at the emails you’ve received from MindDay.

If everything’s going to the same address, you’re all set—you only have one account. 😉