On MindDay, you can cancel your free trial at any time. 😊
The cancellation process depends on the platform you used (App Store, Play Store/Google Play, Paddle Web Platform, or Stripe). The first step is therefore to identify which platform you used to activate your free trial.
To find your platform, go to your “Subscription” page in the app settings (gear icon in the top right corner of the “Today” tab). You’ll find all the information related to your subscription there.
🍎 🤖 App Store & Play Store
For subscriptions purchased via the App Store or Play Store, you can:
- Go to the “My subscription” page from your app settings (⚙️ gear icon in the top right corner of the “Today” page);
- Click on “Manage my subscription”;
- Then cancel your subscription. This will automatically stop any future charges. 😊
If you don’t have access to the MindDay app, you can also go directly to your store settings (App Store on iPhone or Play Store on Android). There, you’ll find a subscription management section where you can cancel your subscription.
🌐 Paddle
For subscriptions purchased via the Paddle Web Platform, you need to:
- Click this link and complete the form, making sure to enter the same email address used to activate your trial.
A link will be sent to that email address.
- Click on “Verify and show Purchases” in the email.
- Click on “Get Help.”
- Select “Cancel” to end your trial.
If you don’t receive an email after step 1, it means you entered the wrong email address. To find the correct one, search your inbox for the trial activation email. The address that received that email is the one you should enter in step 1.
🧾 Stripe
For subscriptions purchased via the Stripe web platform, you need to:
- Click this link. A login link will be sent to your email address.
- Click on the link you receive.
- Select the subscription to cancel it or request a refund.
If nothing shows up on your screen or you're unsure, feel free to reach out to us here with your user ID, and we’ll help you out.